Returns

Returns

All products have a 1 year guarantee against faulty manufacture but not against reasonable wear or impact damage. Unfortunately after this period we can’t offer you a refund or exchange. Please contact Mobile Cycle Service with any potential warranty issues before sending your product back as we will need to confirm the issue. 
To be eligible for a return, your item must be unused and in the same condition that you received it or confirmed by Mobile Cycle Service as a warranty failure.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dan@mobilecycleservice.co.uk.

Exchanges (if applicable)
We will replace items if they are defective due to faulty manufacturing . If you have misordered a product you will be responsible for return postage charges and return postage of the new item. Always send us an email first to info@mobilecycleservice.co.uk and send your item to: Mobile Cycle Service, 1 Russell House, Bepton Road, Midhurst, GU29 9NB

Shipping
You will be responsible for paying for your own shipping costs for returning your item although if you receive a refund, the cost of return shipping will be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot be responsible for any returns that may be lost or damaged in transit. It is your legal responsibility to make sure any returned goods are packaged suitably for transit. 

If you have received wrong items or faulty goods we will refund postage costs equivalent to Royal Mail first class recorded. Please include a receipt for any charges with your returned items. These items must be returned with 30 days of delivery.

Please note that purchases may only be refunded or exchanged outside of the 30 day returns policy if damage has occurred due to faulty manufacture and not due to wear and tear.

Bontrager Unconditional Guarantee

Bontrager's unconditional guarantee is available on all Bontrager clothing, accessories and components excluding spare parts, inner tubes and items supplied on complete bicycles.

Ride It and Love It. If not, we’ll take it back. It’s that simple. If for any reason you’re not satisfied with your Bontrager purchase, return the item within 30 days for an exchange.

Simply return the unwanted Bontrager item with a valid receipt and state that you are returning it under Bontrager's Guarantee. Please also state what you'd like to exchange the item for (the replacement item doesn't have to be a Bontrager product).

Legal Information

As a retail customer you are protected by the Sale Of Goods Act and Distance Selling Regulations. We believe our returns policy goes well beyond the requirements of both pieces of legislation. Our aim is to offer the highest standard of service possible and in the unfortunate case of there being a problem with your order, we will do our best to remedy the problem as quickly as possible and in a fair and reasonable manner.

 

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